I have a new Samsung HWQ600F sound bar. Im having trouble getting quality sound at low volume. I find the remote hard to adjust the sound, I can't get the sound to be balanced between bass and treble. There's not much bass, the volume is not level as advertised. Overall the sound quality is a little better than the tv. What is wrong?
Hello, userTIWYB1sh9r, thanks for letting us know that you tried switching to just the HDMI cable and not both the HDMI and optical cables. We're sorry to hear you're still not getting the stellar sound from the soundbar and subwoofer after trying the steps we provided, and we want to help get the soundbar to give the sound experience it's supposed to provide.
Here are some additional things to check:
* If the sound bar is plugged into a receiver, please connect the sound bar via a High Speed HDMI cable with Ethernet Support directly to the TV on the ARC/eARC ports
* Check for a firmware update on the TV and the sound bar * Try moving subwoofer closer to the soundbar * Try raising the volume to see if you can hear the audio from the subwoofer * Try unplugging the subwoofer and plugging it back in * Try unplugging the sound bar -all speakers/subwoofer as well as the TV/source for 1-2 minutes * Try a different HDMI cable - the best type of HDMI cable is a High Speed HDMI cable with Ethernet support
If the subwoofer still doesn't have good sound, please try these steps:
Run a speaker check: While the sound bar is off, press and hold the Right navigational button on the Sound bar remote for 10 seconds.
If only 1 speaker isn't working, please use this step:
While the sound bar is Off, press the Left navigation button on the sound bar remote for 6 seconds. Press the ID SET button on the subwoofer/rear speakers until the LINK button blinks blue. On the sound bar remote, press the Up navigation button for 6 seconds until the display shows ID-SET.
If the sound is not coming out of the soundbar, reinitialize the sound bar with these steps: While the sound bar is On, press both the Volume buttons (Vol+ and Vol-) on the unit at the same time until INIT shows on the display, then let go.
So, hopefully, the steps above were able to take care of the sound bar and subwoofer's volume issues. If not, then it sounds like service may be needed. We have several options to get service set up listed below.
Online at https://www.samsung.com/us/support/service/ Contacting Customer Support at 1-800-Samsung (1-800-726-7864) Contacting a Moderator through Private Message To send the PM, click on the moderator's name and choose private message. Please include the Model Number, Serial Number, Best Contact phone number, email address, and Address where the sound bar is located.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thank you for sharing. I am having a similar problem with my mobile device after the December system update. Bands 63 and 125 are grayed out on the 9 band equalizer effecting the deep rich sound.
Hi @userTIWYB1sh9r, and welcome to the Community! Thanks for posting! Getting a new soundbar set up should feel exciting, not frustrating, so let’s walk through a few quick things that usually help the sound bar sound much better at lower volumes.
Use HDMI ARC/eARC instead of Optical. This gives the soundbar access to its full sound modes and usually makes a noticeable difference in clarity and bass.
Switch to Adaptive Sound. This mode does a great job balancing voices, treble, and bass, especially when you’re listening at lower volume levels.
Give the sound levels a little fine‑tuning:
Bass/Subwoofer: +2 to +5 Center channel: +1 to +2 These small adjustments can make the sound feel fuller and better balanced.
Check the subwoofer connection. The LED should be solid blue (not blinking). If you can, placing the subwoofer near a wall or in a corner often boosts bass naturally.
Turn off the TV’s sound processing features. Options like Adaptive Volume or Sound Optimizer can interfere with what the soundbar is trying to do.
The subwoofer is connected but nothing is coming out of it. I had to use both hdmi and optical cables to get sound from the sound bar. The sound never changed on any settings. I think it's defective.
Please make sure you’re using only the HDMI ARC/eARC connection and removing the optical cable completely. Having both connected at once can limit the audio signal and cause issues like low volume, weak or no bass, and sound modes not working as they should. Once you're on HDMI ARC alone, the soundbar can process everything correctly and performance should improve right away.
I tried that. The sound never changes with any settings. I've reset the sound bar, tried every setting. The sound never changed. No sound from the time at.all
