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Constellation

Sound bar not seeing remote

Hi, I just purchased a used HW-J7500 soundbar. When I got the unit home the remote would not control the soundbar. All aspects of the remote seemed to work but soundbar was not responding. In any case I relayed this info to the seller. He sprung for a new remote. It came yesterday and still will not control the soundbar. I tried to do a manual reset on the soundbar by holding down the power button for 5 to 10 seconds and that process will not work either. Does the HW-J7500 have a different reset process one that doesnt require the remote. Any help or suggestions would be greatly appreciated. Thanks

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Samsung Moderator
Samsung Moderator

Re: Sound bar not seeing remote

Hey, give this link a shot: https://www.samsung.com/us/support/answer/ANS00049279/ If this does not help I recommend letting a service technician have a look or returning to the retailer. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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