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Original topic:

Sound bar turns off and won't turn on again

(Topic created on: 1/20/21 12:36 PM)
usernS6UzYt1qU
Constellation
Options
Home Theater

Hi all, 

 

Hoping for some advice. We have a HW-Q60T, cabled connection, that cuts out halfway through watching something. When this happens, the only way to get it to turn back on is to unplug the power cable, and plug it back in. This is obviously very annoying. The TV and home theatre setup is less than 3 months old.

 

Any help gratefully appreciated.

 

R

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2 Replies
usernS6UzYt1qU
Constellation
Options
Home Theater

Hi all, any solutions for this? Thanks!

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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
Home Theater

Hello, I have inserted a few links below that might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01110026/

 

https://www.samsung.com/us/support/troubleshooting/TSG01110025/

 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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