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Sound dropping out 1-2 seconds

(Topic created: 08-05-2022 01:22 AM)
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Pocket26-09
Constellation
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Home Theater

Hi, I bought a qe65qn94aatxxu around 10 months ago and have had the issue with the sound dropping out for 1-2 seconds since the day I purchased it. I have also noticed that it will drop off the Q-symphony and go to soundbar only sometimes. I thought it was something I was doing so followed the fault finding from previous posts and still the problem exists.  I have also tried using tv speakers only, sound bar only, Q-symphony, new hdmi cables etc and it still drops out intermittently.  Can I try anything else before I take it back to Currys?

 

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tomsframe
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As an EU product you should be posting here probably:

https://eu.community.samsung.com/t5/tv/bd-p/uk-tv

Dunno Currys but here in US you would get a tech to come-out under warranty and fix it perhaps with a board swap. Which is what I'd do if the display itself was otherwise perfect.

 

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Diaboyos
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If you've already tried all that and it's still doing it I'd return it if you can.
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tomsframe
Nebula
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Home Theater

As an EU product you should be posting here probably:

https://eu.community.samsung.com/t5/tv/bd-p/uk-tv

Dunno Currys but here in US you would get a tech to come-out under warranty and fix it perhaps with a board swap. Which is what I'd do if the display itself was otherwise perfect.