Original topic:

Soundbar issues with arc

(Topic created: 08-04-2021 01:17 PM)
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userjTMNSjGvyw
Constellation
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Home Theater

I have the QN75QN85A tv and the HW-Q950T sound bar. The Tv does not recognize the eARC cable when connected to sound bar. Called Samsung several times have not resolved problem. The voice on tv does not match voice on sound bar. 

 

 
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SamsungJam
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Community Manager
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Here is a link that will help get you back up and running: https://www.samsung.com/us/support/troubleshooting/TSG01110022/ if none of the information in the link help resolve the issue, service would be the next suggested step.  I'll also provide you with a link to reach me via private message so that we can begin the service process: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Solution
SamsungJam
Community Manager
Community Manager
Options
Home Theater

Here is a link that will help get you back up and running: https://www.samsung.com/us/support/troubleshooting/TSG01110022/ if none of the information in the link help resolve the issue, service would be the next suggested step.  I'll also provide you with a link to reach me via private message so that we can begin the service process: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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