Subwoofer on K450 is not working

[userGU1wTiEjcx]

Hello,

i got my HW-K450 System three weeks ago

it was working fine; today i have tried to turn it on, but unfortunatly the subwoofer did not start and there was no light on it 

i have tested and checked that there is power on the cable feeding the Subwoofer 

please i need you support regarding this issue 

thank you 

[SamsungBri · Accepted solution]

Hello. Take a look at the following troubleshooting links below, it might be able to help you with this.

https://www.samsung.com/us/support/answer/ANS00049235/#:~:text=Use%20a%20small%20pointed%20object,Mu...

https://www.samsung.com/us/support/troubleshooting/TSG01110004/

https://www.samsung.com/us/support/troubleshooting/TSG01109876/

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO