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10-15-2020 08:21 AM in
Home TheaterHello,
i got my HW-K450 System three weeks ago
it was working fine; today i have tried to turn it on, but unfortunatly the subwoofer did not start and there was no light on it
i have tested and checked that there is power on the cable feeding the Subwoofer
please i need you support regarding this issue
thank you
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10-20-2020 07:39 AM in
Home TheaterHello. Take a look at the following troubleshooting links below, it might be able to help you with this.
https://www.samsung.com/us/support/troubleshooting/TSG01110004/
https://www.samsung.com/us/support/troubleshooting/TSG01109876/
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
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10-20-2020 07:39 AM in
Home TheaterHello. Take a look at the following troubleshooting links below, it might be able to help you with this.
https://www.samsung.com/us/support/troubleshooting/TSG01110004/
https://www.samsung.com/us/support/troubleshooting/TSG01109876/
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
