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Constellation

TV Has Pop-Up That Wont Go Away

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Hello everyone, I'm having this issue where a pop-up won't go away.
 
[Backstory]
Tried watching an episode of a TV show on a website (in the Internet app) where it has pop-ups. Normally I can just exit out of the pop ups but this one doesn't seem to be going away.
 
[Problem]
Here are the pictures: https://imgur.com/a/xWZN0ZM
In one of the pictures you can see a mountain thing in the top left that wont go away. And in another, a black bar.
The Settings are not grayed out, but invisible all together. I can go to Settings and I can hear the sound of the menu but cant see what I'm clicking. Can't factory reset properly due to this reason.
 
[Troubleshooting Steps Taken]
  • Tried going on YouTube to follow the correct sequence to factory reset but that doesn't seem to work either.
  • Tried unplugging the power and holding the power for 30 seconds and hoped that would reset it but it did not.
  • Tried asking Bixby to close the Internet app but it says it cant until I close the pop-up.
[Model]
1 SOLUTION

Accepted Solutions
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Samsung Moderator
Samsung Moderator

Re: TV Has Pop-Up That Wont Go Away

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Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/ca/support.html. Thanks!


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Samsung Moderator
Samsung Moderator

Re: TV Has Pop-Up That Wont Go Away

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Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/ca/support.html. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: TV Has Pop-Up That Wont Go Away

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@SamsungLou My apologies, thank you

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Highlighted
Samsung Moderator
Samsung Moderator

Re: TV Has Pop-Up That Wont Go Away

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You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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