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menace653
Constellation

Television(55'' NU6900 series ) can't download Terms and Conditions

I'm unable to accept terms and condtions to access Smart Hub. Please advise.

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

Sorry to hear this. Is this after a factory reset or is this through the initial set up? 

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menace653
Constellation

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

I did a factory reset couple times but I still running to the same issue
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Samsung Moderator
Samsung Moderator

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

Is this the initial set up? Are you located in the US? 

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menace653
Constellation

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

Im from Guam. Guam is a US territory. I purchased the SMART TV at NEX exhange. I did a factory reset a few times after the intial set up. I did try playing with DNS 8888, 8844 and 4221 but nothing works in my favor. The TV connects to the internet fine but selecting apps it gives a message of accepting terms and conditions then error message of internet not stable (1544006). On the other hand, in the testing Smart Hub connection it finishes up to step 4 and stuck at step 5 with error message of (err30001). Please advise. This is so frustrating, I'm thinking returning the TV.

 

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Samsung Moderator
Samsung Moderator

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

Unfortunately, due to the IP address, you'll be unable to get past the terms and conditions. 

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menace653
Constellation

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

What do I need to do to change my IP address? 

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Samsung Moderator
Samsung Moderator

Re: Television(55'' NU6900 series ) can't download Terms and Conditions

I can't advise on the exact instructions, however, some people have luck using a VPN on the router. 

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