Original topic:

The Frame audio problem with AppleTV4k

(Topic created: 11-12-2022 04:40 PM)
Jcromwell
Constellation
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Home Theater

Brand new The Frame - 2022, 55” model.  Only HDMI connection is AppleTV 4K.  Audio works fine on all media streams native to the Samsung TV.  But when watching streaming TV from AppleTV, the sound breaks up - every second or third word spoken is lost.  I have tried two different AppleTV devices, same vintage, to see if it was a problem with that device but had the same problem.  Video is crystal clear.  I have also rebooted the AppleTV device and checked for updates on both the TV and AppleTV.  This never happened on my prior Samsung TV so it seems to be a problem with this particular  TV.   I cannot find a topic thread that is exactly like this problem.

 

 

 
 
2 Replies
tomsframe
Nebula
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Home Theater

The same ATV4K worked with another Samsung w/o issue? You replaced the TV with the Frame and changed nothing else? It's an odd one...I can only think to suggest changing the HDMI port that the ATV4K is plugged-to on the Frame. You should also try another cable just in case that broke somehow when the TVs were swapped.

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sarias44
Astronaut
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Home Theater

I’m having the same problem. Did you find a fix?

 

 
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