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userofkdnLkmdL
Asteroid

Treated improperly by Samsung reps

R650 Soundbar

 

Bought on July 14, 2019

 

Next to ZERO sound from subwoofer.

 

Called Samsung on August 5, 2019 at

2:30pm.

 

I was told there was a design defect

and since defective unit could not be

fixed Samsung would send  me a new

unit within 7-10 days.

 

Called August 6 to confirm mailing

date.

 

Was told that the AUTHORIZED

Samsung Rep didn’t know what he

was talking about and that I must

return defective unit.

 

2 females were EXTREMELY

CONDESCENDING AND RUDE.

 

Called Marcus at Pentagon City

Best Buy. He said to bring it in

so he could look at it.

 

Within 5 minutes Marcus had it fixed.

 

WHY DIDN’T SAMSUNG KNOW

WHAT TO DO?

 

Many Samsung Reps read from

memorized scripts and demonstrate

little specific knowledge.

 

Marcus is a hero,

Samsung is the total opposite.