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Constellation

UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

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Hi,

Can anyone please tell me what this screen means? Power light is flashing red, all buttons are unresponsive.  It's just totally bricked. Any help on a fix would be much appreciated. This is the screen it’s frozen on.This is the screen it’s frozen on.

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Samsung Moderator
Samsung Moderator

Re: UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

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It honestly, it looks like a service menu was accessed by accident.  If you tried unplugging the the Blu-Ray player and you came back to the same screen, you would need to send it to the service center in your region.  


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Samsung Moderator
Samsung Moderator

Re: UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

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That would need to be serviced.  Could you send me a private message with the serial number?  http://bit.ly/2ihPL97


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Highlighted
Samsung Moderator
Samsung Moderator

Re: UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

JUMP TO SOLUTION

It honestly, it looks like a service menu was accessed by accident.  If you tried unplugging the the Blu-Ray player and you came back to the same screen, you would need to send it to the service center in your region.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Constellation

Re: UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

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Thank you. I will take it to a service centre now I know that's the only way to repair it. Thank you again  for the information and help.

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Samsung Moderator
Samsung Moderator

Re: UBD-K8500 4K UHD Blu-Ray Stuck on blue screen

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Glad to be of assistance.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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