I see a firmware fix is coming for the UBD-M9500, how about the UBD-K8500? I just got this error tring to play a Netflix "Angel has Fallen" Blueray. Since Samsung is not making players anymore should we all just go buy Sony players?
I agree. I have the Samsung UBD-KM85C/ZA, and have experienced this exact error with several BDs from Netflix lately... Angel Has Fallen is the latest. I know it's not the disk, as I put it in an old Sony bluray player that I have in my office and it played without a hitch. I actually got excited when I saw that the 9500 players received their update yesterday, but when I check my player, there was no update available - only the old 1015 firmware version from April 2018.
The errors I'm experiencing are EXACTLY the same as those in the forum post: https://us.community.samsung.com/t5/Home-Theater/UBD-M9500-4K-Blu-Ray-Player-quot-disc-does-not-meet... and https://us.community.samsung.com/t5/Home-Theater/UBD-M8500-Disc-does-not-meet-specifications-error/t.... Changing BDLive to "Prohibit" did not fix the issue.
"Crawl", "Scarey Stories to Tell in the Dark", and "Angel Has Fallen" have all failed to play for me.
It's gotten to the point that I cross my fingers and hope for the best anytime I put a new disk in this player. Very disappointed, as I purchased this brand due to satisfaction with other products made by Samsung - Fridge, Washer/Dryer, TV. Really questioning if I need to re-think my brand loyalty.
Same issue here. Samsung need to extend the fix to the K8500, or I guarantee it's the last Sansung product I buy (and I'm a dedicated Galaxy user and also have Samsung TVs).
I'm still waiting for an answer as well. Is it time for me to trash my Samsung DVD player, get a Sony, and never buy another Samsung product again? Sounds that way...... Horrible customer support from Samsung.
having the same issue we need the newest update from DECEMBER 2019 i think its update 113to give us some kind of update.. ONLY need a new codex or format update to our players to play newer disk ..
can we get a samsung rep in here to help get some clarity if we will get the update as well???
Yes, still waiting for even some acknowledgement.
I tried reaching out to their support on Twitter, and just got the runaround.
Was hoping @SamsungRei might have an update, since there were some posts in similar threads.