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MrsLee
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Oh no... are we getting the runaround again! I was hopeful we were getting our message across for the problem to get solved. 

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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Mrs Lee

 

Yes I used the phrase "fobbed off" in my oddly vanishing post.  I will ring the number, probably at the weekend as I doubt very much if it will be a short phone call - or even successful.  Happy to be proved wrong and will admit so if necessary.

 

However, will I be purchasing anything by Samsung in the future?  Right now, not very likely

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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Mr Sabin

 

Yes I spent roughly the same in English pounds and two years ago, nearly to the day.

 

I really hope I'm wrong but Samsung appear to have no consideration or customer care skills whatsoever.  I suppose we should be thankful the thing hasn't burst into flames - another speciality of Samsung.  

The staggering thing is, the discs play on an old Sony Blu ray player I have which hasn't had a recent software update.  It can't be that difficult to resolve this - not exactly sending a satellite billions of miles into space to stop off at Saturn and take some photos is it.  

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Usrsld
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

@DGB  @UserXa  @MrsLee 

 

I realize this is very frustrating - it is to me as well (just read my posts), but @SamsungRei replied today (Monday) stating Samsung is aware of the problem and does "in fact have this escalated". Finally !!!!  Give em a day or two to figure things out folks and I'm confident a firmware update will be released.

 

And remember, the people answering the "help" line are just script readers. I can assure you we AV people know more about Samsung products than front line phone support.  But it appears this thread has gotten the ball moving so... hang in there!

 

Best,  Steve

 

 
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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

In reply to USrsld I hope you are right, but I'm not holding my breath!


Here (AGAIN) is a copy of my message to Samsung which was accompanied by 17, yes SEVENTEEN photos

 

Thank you for your message.  I am a little puzzled as to what you have requested will achieve, having already produced some of these details and pictures.  However, I have done as requested.
 
Firstly, please let me draw your attention again to forum illustrating the fact that this problem exists on BOTH sides of the Atlantic.  One of the entries on page 6 gives a long list of all discs known not to be working and as the poster states, there are probably more
 
 
Regarding mine
 
Aniara
Doctor Who Series 23 Boxset
Kursk 
Diego Maradona 
 
These four were all bought at Amazon UK.  All four are this Region - they are not imports!
 
Apollo 11 purchased at HMV Exeter.  The 4K disc at least loads up (and presumably plays - I haven’t tried yet).  The Blu ray is the same problem.
 
Small Town Story purchased online via Network DVD.  An established British company who I have purchased discs from before and not had an issue.
 
Once more, all these Blu-rays have been issued relatively recently.  If I try to play something I bought last year for example, it’s fine.

 

***********

 

This was the reply

 

We recommend getting in touch with our Audio/Visual team, who would be able to provide you with further support. They can be contacted on: 0333 000 0333. Give us a shout if you need anything else. 

***********

 

Although oddly a few days before, I was told this

 

Thank you for your summary, and also for your initial considered message. We have now escalated this to one of our TV & AV Specialists, and we will get back to you when we get a response from them. 

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userqJMnfzPTXC
Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

My M9500 4K Blu-Ray disc player will not play "Angel Has Fallen" Blu-ray Disc. It's been a couple months since I last played a movie on my blu-ray player and bam!, I get the dreaded error, "Cannot play this disc. The disc does not meet specifications."

 

I am tech savvy so have done all the prescribed troubleshooting steps to no avail.

 

I hope Samsung rectifies this issue that is clearly related to firmware and BIOS.  Otherwise, I like the other Samsung loyalist on this thread, will not invest another penny of my hard earned money into any Samsung products.

 

UPDATE: Out of curiosity I rented the DVD version of the Angel has Fallen to see if it would play, and it did. I also rented a couple other new movies in DVD format (not Blu-Ray) and they all played as they should have.  Whatever the problem, it is related to 4K Blu-Ray.

 

@SamsungRei 

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useruPJnSN2jpB
Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Just got an M9500 and got this same error on the first disk.  Removed it and tried again.  The disk played perfectly.  Tried to play disk again the next day with error message received.  Removed and tried again with error.  Removed and visually inspected.  sure enough, a fingerprint on this rental disk.  Cleaned, and it played perfectly.  Either an intermintant problem with this model player or contamination is the problem.  More testing to follow,

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Usrsld
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Folks, I've been here since the beginning of this thread and am as frustrated as anyone, but please note...  The problem is with discs released in the past eight weeks and  @SamsungRei replied on Monday that ... "We (Samsung) do in fact have this escalated. We will be following up here as soon as we receive a response."

 

I certainly would have liked Samsung to address this problem sooner, but it appears (HOPEFULLY) a solution is in process, so give em a few days for their techs to release a new software update.  Next week we can start complaining hard again! But please keep posting the blu-ray titles that don't work; I think that helps us all.

 

One final comment, Samsung phone support is just people hired to go by numbers and read a script. I wouldn't expect much help from them.  I'm sure everyone on this forum knows more about AV technology.  Keep calling to report the problem, but I think this forum is our best bet at getting a resolution.

 

Hope everyone (in the US) has a great Thanksgiving.

 

Steve

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MrsLee
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

 

Cheers, Christina in Boise, Idaho

 

By the way Samsung... you removed my post! NOT COOL! Therefore, I am posting it again! I am stating the facts and there is no abuse or words that are not appropriate!

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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

More news!

 

Whilst Googling this matter yesterday, I came across a Twitter entry by a Freelance Journalist who specialises in TV/Audio matters.  Apparently he is/was actually in Korea with Samsung right now.

 

Anyway I sent him a Tweet which he was kind enough to reply to stating he has one of the models in question.  Now oddly his Apollo 11 BR was fine, unlike mine, and he doesn't have any of the other listed problem discs.  However, he has experienced the "specifications" message with some test discs he has.  As a consequence, he has/will report this to Samsung himself.

 

I don't want to name the person concerned as it would be unfair for him to be suddenly bombarded by annoyed Samsung customers.  However I am sure you will all join me in thanking him for taking the time to reply, look into this himself and report it.  The easy option would have been to ignore my tweet.

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