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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Reply received today to my private Tweet to Samsung sent yesterday.  Make of it what you will

 

Thank you for confirming this, David. We are sorry for the confusion here, we can confirm that this case has been escalated along with the forum you sent through to us. Our team is continuing to investigate this, and we have sent the details we requested from you over to them. We will get back to you once there has been any updates! 

@UserXa @MrsLee @MrsE @DonChalant 

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DonChalant
Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Hello everyone. I'm the original poster of this "disc does not meet specifications" error. Over the last couple of weeks, I've noticed that many of the people who have had this same problem are Internet-screaming at the two or three Samsung techs/employees that frequent this forum.... screaming that they will never buy Samsung products, that Samsung has turned their back on their customers...

 

Calm down, everyone! We've been told by two of the techs that this issue has been kicked upstairs and it's being looked at. Now, I will allow you a little impatience based around the fact that you'd think Samsung could buy one or two of the problematic discs and throw them into a unit that they *must* have in the labs for situations just like this... But, for right now, they know it's an issue, enough people have complained that they realize it's not just ME, and the Samsung people who visit the forum have made it a priority up the ladder.

 

So... chill out, everyone. Sure, I'm frustrated, but it's not the end of the world. Give them some time to figure out what the issue is. I'm sure they'll make sure their customer base is satisfied.

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Usrsld
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Thanks @DonChalant   ...  You took the words right outta my mouth.  Let's be civil folks.  It's taking longer than we'd like, but I'm sure Samsung wants this issue resolved as much as we do.

 

Best,  Steve

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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Sorry if anybody thought I was getting a bit overheated shall we say!  I certainly have no axe to grind with those on the front line who more often than not these days do not get the support of their "superiors".

 

Unfortunately in recent years I have had 2/3 experiences with organisations/departments where people who should help you either do nothing or feed you a pack of lies.  The fact that a couple of work colleagues have had bad experiences with Samsung too hardly helps.  This is including one who was basically accused of damaging her TV herself - which doesn't exactly boost confidence!

 

Let's just say the jury is still out on this matter and hope a guilty verdict is not the outcome!

 

@DonChalant @Usrsld 

 

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userpSzbq7oEmv
Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

We have had a UBD-M8500 for a couple of years and have had few problems. I just rented Angel Has Fallen from Netflix and we get the  "disc does not meet specifications" error. We updated the firmware and did all of the other things like check the Network BD Settings. The disc just will not work. After reading many voices on this forum, I have entered a negative review of this product on Amazon and I will be buying a Sony or an LG player this weekend.

 

I understand that things happen but it is how a company responds that shows their true character. Samsung has done a lousy job of getting in front of this mess.

 

 

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Gman2236
Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Add this to the list as of yesterday. Disk 3 of the Blu-ray Game of Thrones Season 8 gets the error. The first two disks seem to work fine. My machine is the UBD-M8500 with version 1111 software.

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JoJo145
Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I also have concated samsung by phone. They have adivsed me that is is being worked on & a update should be out shortly.  I have been fed up with theis issue and been waiting and gave up. Thus, i went out and bought a Panasonic UP820 4k. To be honest it has more option settings to tweak the picture and has a lot better picture quality.

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DGB
Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Apparently, Santa is on his way!

 

Personal Twitter message received earlier today below

 

Good Afternoon and thank you for your patience. We have received an update today explaining that our developers have been able to investigate the issue fully, and a firmware update with a fix for this will be released to our website for download. We are unsure of any specific dates, but there will be a release for this. @DonChalant @Usrsld @MrSabin @MrsLee 

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Highlighted
DonChalant
Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

If anyone's still keeping track of Blu-Ray discs that get the "specifications" error, please add the new Monty Python box set. Disc 1 of season 1 didn't work for me last night. I'm just going to assume the others also have the same issue. And again, this is a set released within the last two months, that was more than likely authored six to eight months ago. So something happened since the beginning of 2019 that's producing this issue.

 

But good news that a fix is on the way! Maybe we'll all have a wonderful home video Christmas this year.

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UserXa
Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Today I got extended warranty replacement for my Samsung UBD-M9500 and got a Sony UBP-X800M2.

 

I put Angel Has Fallen of the discs into the Sony and it played without a hitch.

 

I am very happy with my new UltraBlu-Ray player and the frustration of the past month is now past for me.

 

Hopefully you all get some satisfaction, I was no longer willing to wait for a solution after the 5+ weeks this has been a problem.

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