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Asteroid

UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Hi everyone! I have a Samsung 4K player, the UBD-M9500. It's worked perfectly for the last year and a half. However, last night I tried to play a disc and got the error "disc does not meet specifications". It's the new "American Werewolf In London" special edition from Arrow US. I have played dozens of BDs and many 4Ks in this thing, so I know it's not the player. In fact, I put the disc in my old tiny Sony BD player in the bedroom, and it loaded with no problems.

 

I tried getting technical support through an online chat with Samsung, but I got redirected to a call center and someone who was reading out of a book of instructions. So I thought I'd turn to the actual users.

 

Anyone have any experience with this error? I'm stumped!

137 REPLIES 137
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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Have you verified the firmware version is 1111.4? 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Yes, that was one of the first things I did. I have done the following, based on the scant info I was able to dig up via Googling various forums:

- set BD-Live to "Prohibit"

- set BD-Live to "Allow (Always)"

- factory reset

- unplugged power, waited 30 seconds, plugged back in

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Thank you for confirming. Will you please send a private message with the serial number? http://bit.ly/2XERsky



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Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Please!! I've got the same problem! I always played all my movies but in the last 2 weeks I bought some Blu ray and my player UBD- M8500 doest play those movies and say: the disk doest meet the specification. I don't wont change this player so please help me with this problem. The call center does't know what to do. Best regards 

Carlo

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Hey Carlo, that sounds totally frustrating! Give this link a shot: http://www.samsung.com/us/support/troubleshooting/TSG01110409/

Make sure you have "Blu-ray disc will not play on my Blu-ray player" option selected. It will give you some troubleshooting steps to try, if they don't work, please send me a private message with the serial number Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I sent you a private message with my Serial Number as I tried what you suggest to me to try but the problem still there. I never had problem with my blu ray disks before. The call center they say that is a problem of a codec missing in the player or something like this. I don't think so as if I try the same movies in another old Samsung player they are working. Please help me 

Best regards 

Carlo

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Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I am having the same issue on my UBD-M9500

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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Yes! Me too!  I have a UBD-M7500. Software version B-KANTAVWWC-1111.4.   It says the disc doesn't meet specifications!  Extremely frustrating!

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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I'm the original poster of this new error situation. It seems like I'm not alone. I hope the Samsung technicians are paying attention... those of us who own these players could probably use a firmware update soon.

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