I bought this Blu-ray player because a Pioneer player bit the dust with a minor problem. The player was not repairable because Pioneer no longer supported the model. I looked into support, quality, price, etc. and determined the intersection of those was the M9500. A year and a half later, it was exit stage left for Samsung from the market as a whole. My original Blu-ray was dead because of a broken part no longer available.
While I agree, this fix may be the final fix, and it may be the last one needed for a long time. I played my last Blu-ray in my player on November 6th. No other rental Blu-rays worked after that. Fortunate for me, I have been buying extended warranty contracts with BB for my electronics. It's cheap insurance for situations like this one and my Pioneer.
Until about 5 years ago I didn't consider those necessary, but I buy them all the time now. They have paid for themselves across all of the ones I've gotten. Some don't, but insurance works that way.
I hope this truly gets resoved, it's now 40 days.
I will be happy to provide you with an update once we receive one.
I am getting the same error on my UBD-KM85C player. Right now, I am getting it while trying to play the movie CRAWL. I also got the error with movie Red Joan. The firmware is up to date and I set BD Live to Prohibit.
Any news on when Samsung is gpoing to have a fix for this?
Just want to point out again my post from Friday.
Apparently this has been resolved and the fix is currently being tested. Bear in mind this is less than a week ago and only three working days, so not that long.
I'd like to think though that this will be resolved before Christmas as otherwise the unplayable disc count is very likely to increase. As will people's annoyance!