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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I bought this Blu-ray player because a Pioneer player bit the dust with a minor problem. The player was not repairable because Pioneer no longer supported the model. I looked into support, quality, price, etc. and determined the intersection of those was the M9500. A year and a half later, it was exit stage left for Samsung from the market as a whole. My original Blu-ray was dead because of a broken part no longer available.

 

While I agree, this fix may be the final fix, and it may be the last one needed for a long time. I played my last Blu-ray in my player on November 6th. No other rental Blu-rays worked after that. Fortunate for me, I have been buying extended warranty contracts with BB for my electronics. It's cheap insurance for situations like this one and my Pioneer.

 

Until about 5 years ago I didn't consider those necessary, but I buy them all the time now. They have paid for themselves across all of the ones I've gotten. Some don't, but insurance works that way.

 

I hope this truly gets resoved, it's now 40 days.

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Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

No update since last Sunday. What's going on? Really frustrating 

 

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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

well, I give up. I bought a Sony 4k player.  Samsung is exiting the market and Sony is doubling down on it.  

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I will be happy to provide you with an update once we receive one.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

@SamsungRei  @SamsungJustin   @SamsungCaleb   Any chance we can get an update on this issue?

 

Thanks,  Steve

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Asteroid

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Those seeking to get a new 4K player, the ones from Panasonic are a great option esp. for features such as HDR Optimizer. 

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Constellation

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

I am getting the same error on my UBD-KM85C player.  Right now, I am getting it while trying to play the movie CRAWL.  I also got the error  with movie Red Joan.  The firmware is up to date and I set BD Live to Prohibit.

 

Any news on when Samsung is gpoing to have a fix for this?

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Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

@Arimapatch   We're all waiting on a software update...  waiting and waiting and waiting...

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Cosmic Ray

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Just want to point out again my post from Friday.

 

Apparently this has been resolved and the fix is currently being tested.  Bear in mind this is less than a week ago and only three working days, so not that long.

 

I'd like to think though that this will be resolved before Christmas as otherwise the unplayable disc count is very likely to increase.  As will people's annoyance!

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Halo

Re: UBD-M9500 4K Blu-Ray Player "disc does not meet specifications" error

Looks like there's a new firmware out as of today!

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