Greetings from Finland!
sorry for crashing the party, but I also see this problem, so it is not just a US/UK market issue. And we can also add another BR movie to the list: Spider-Man Far From Home
Player: UBD-M9500 Firmware: B-KANTAVWWC-1111.4
I tried contacting my local support (Finland), but they are useless, answering that I should do the following:
FIN: "Ensin palauta soitin tehdasasetuksille: Asetukset > Tuki > Pal. PIN-oletuskoodi on 0000"
ENG: "First reset your player, blaah-blaah, Default PIN-code is 0000"
Like that would help as there is no newer firmware available anyway?!
@SamsungRei, @SamsungAl, @SamsungJustin, @SamsungCaleb, @SamsungLou:
"Thank you for your summary, and also for your initial considered message. We have now escalated this to one of our TV & AV Specialists, and we will get back to you when we get a response from them"
"We do in fact have this escalated. We will be following up here as soon as we receive a response."
Do NOT hold Your breath, turning blue does not suit You!
And oh yes, I have tested the disc in a brand new Panasonic, an older SONY, older Panasonic and a LG and they all read the disc no problem.
Too bad my old Samsung BD-P4600 blew its blue laser recently, the reason why I bought the 9500, so I couldn't test that one. Still works fine as a DVD-player though, 10 years old and all.
UK calling Finland! Re your "reply" - this was mine
Thank you for your summary, and also for your initial considered message. We have now escalated this to one of our TV & AV Specialists, and we will get back to you when we get a response from them.
Hhhmm - anyone fancy a "Spot the difference" competition?
As I post this, our Finnish friends comments also mysteriously vanish!
Another BR to add to the list.
Had my pre-order of "Clockwise" turn up earlier this week.
Guess what "disc does not meet specifications" again. Seriously, is there ANY recently released BR that actually works on these models?
We are told this problem has been "escalated". Well Samsung, how about changing this to "resolved". You've had plenty of time to do this. Apparently even an acknowledgement and an apology on your website is proving to be beyond you.
In the name of sanity, please sort this out!
Totally agree with the two comments added to this forum today.
The total lack of any "Customer care" whatsoever from Samsung has been an absolute disgrace. No acknowledgement, no apology, no resolving of the problem. All we have got is patronising rubbish in return in the form of scripted, crib sheet drivel which has been word for word, punctuation mark for punctuation mark insulting drivel regardless of where we are be it the UK, the US or Finland.
I really feel as though some sort of Social Media campaign against Samsung is a strong possibility. Twitter for example with a hash tag of Boycott Samsung along with links to this forum. E-mails to AV magazines and websites with the same link etc. Just let any potential Samsung customer know that a product bought from them could be effectively redundant in less than two years.
SAMSUNG - SORT THIS OUT THIS WEEK!
I sincerely apologize to everyone! We continue to escalate this to our product management team. However, we have yet to receive a response. As soon as we have any information, we will follow up here.
Not really sure what "continue to escalate" is supposed to mean. Either it has been or it hasn't! Furthermore we don't want it escalating, we want it solved to OUR satisfaction.
Perhaps the Manager of the Product Management Team would be so kind as to prod at his/her keyboard and give us an update, as opposed to hiding behind the moderators on this forum. Tell you what, I'll write it for him or her.
Firstly I wish to apologise for the inconvenience caused by our out of date software and the total refusal to accept any responsibility, along with the abject lack of support given by Senior Management to our various Customer Support teams and as a consequence, to you our customers . This ignorant and arrogant policy was totally unacceptable and I can promise you it will not be repeated again with any of our products.
I am delighted to inform you that a software update is now available to download from our website or via connecting your BR player to the internet.
Well there you go. All your so called management has to do now is copy and paste the above and write a software update. Not exactly planning a landing on Mars is it.
Copy below of private message just sent to Samsung Twitter account
Thank you for your recent message. As invited, I am now going to shout because I need something else.
I NEED THIS PROBLEM RESOLVED!
Please see the previously quoted link - AGAIN! At the time of typing this, nearly 100 comments on the forum re Samsung apparently doing diddly squit as regards issuing a software update.
Your customers are getting nowhere ringing Tech Lines and will continue to get nowhere until someone somewhere does their job properly.
In the name of all that’s holy, please refer this to someone in Senior Management.
Just tried playing Angel Has Fallen from Redbox and it wouldn't play. This is a first. But by the looks of the comments, probably not the last. I tried everything suggested and nothing worked. Not buying another Samsung player again, that's for sure.