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Asteroid

UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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I connected M9500 directly to the TV's control box. TV's source screen correctly shows the DVD player. I tried to play a 4KUHD DVD (Obvilion). M9500 shows a pop-up message that the TV is not supporting UHD playback. I used an HDMI 2.0 cable and think that is a good cable. Is there anything else I can check on DVD side or on TV side? Thank you, community, for your advice.

 

-Henry

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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I would recommend trying a cable that supports 4K UHD. Please also try a different HDMI port.

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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I would recommend trying a cable that supports 4K UHD. Please also try a different HDMI port.

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Asteroid

Re: UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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Thank you for your suggestion, I'll try all.

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Samsung Moderator
Samsung Moderator

Re: UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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You are welcome.


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Asteroid

Re: UBD-M9500 connection to QNQ9F TV, does not play 4K UHD DVD

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After changing to a "thicker" HDMI cable, the error message from DVD player does not show any more. Need to upgrade to better cable. Thanks for the suggestion.

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