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Asteroid

Ubd m9500 blue screen

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I got a player just took it out of the box about a week ago. We tried using it over the weekend and I get nothing only a blue screen. If I put a disc in and press play it will act like it’s gonna do something but stops about 5sec into the circl spinning thing. Can’t do apps as there is no screen. Ideas?

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Honored Contributor

Re: Ubd m9500 blue screen

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Have you tried using another cable or plugging the player into another tv to test it?

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Samsung Moderator
Samsung Moderator

Re: Ubd m9500 blue screen

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How is it connected to the television? Have you tried unplugging it for 5 minutes? Does this occur with all DVDs and Blu-rays? 

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Asteroid

Re: Ubd m9500 blue screen

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It’s connected using a hdmi cable. It happens when it gets turned on. The screen comes on blue and stays blue unless you hit play and then the center of the circle. It will start the black loading page and within seconds stop and go back to the blue screen as if nothing was ever done. 


@SamsungGill wrote:

How is it connected to the television? Have you tried unplugging it for 5 minutes? Does this occur with all DVDs and Blu-rays? 


 

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Honored Contributor

Re: Ubd m9500 blue screen

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Have you tried using another cable or plugging the player into another tv to test it?

View solution in original post

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Asteroid

Re: Ubd m9500 blue screen

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That’s it. Apparently cables really do matter more than you’d think! Got some high grade cables ran through settings on my Samsung qled and bam I’m in business. Thanks!

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Honored Contributor

Re: Ubd m9500 blue screen

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You're welcome.

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Asteroid

Re: Ubd m9500 blue screen

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Needded a 4khdmi

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Samsung Moderator
Samsung Moderator

Re: Ubd m9500 blue screen

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Great! We appreciate the update. 

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