Connected my new XBOX One X with K950 soundbar and can't get Atmos working with error message 'receiver does not support Dolby Atmos.' Connected into HDMI 1, latest firmware, bought new HDMI cable etc - no success.
That's really annoying.
Please help, I can't be the only guy with this problem...
Solved! Go to Solution.
Hello, my name is Adrian and i have an Samsung Q7 & an HW-K950 and Xbox One X, Buț i don t know witch cablu goes where, if i put One hdmi cablu from the soundbar to the Xbox that steel mens i have another hdmi from Xbox to the tv? For the video scorce?
I apologize for the first message, i come back with the correct one.
I own a 49Q7C TV and a HW-K950/EN soundbar, I bought an Xbox One X, what cables do I need to connect and where to get Dolby Atmos? I understand that I have to download the Dolby Atmos app on the console and make the settings shown there, but first of all I do not know how many HDMI 4k Dolby Atmos cables I need and where I have to put them.
Do i need one from the console in the tv., another one from the tv. in the soundbar and a 3 one from the soundbar in the console? (The Xbox One X has only 2 HDMI, first to tv. and the other one to the soundbar?)
Please, I would appreciate the help.
Adrian - Romania.
You need to use the ARC hdmi port on the tv, Xbox plugs into either hdmi 1,3 or 4, then use an ARC capable hi-speed hdmi Cable going from hdmi port 2 (ARC) to the sound bar. There are settings on the tv on turning on or off the ARC. Function which stands for audio return channel
I have bought 2 HDMI 2.0 with gold 24k jacks, one goes from the tv arc to the soundbar arc, and the second from the soundbar to the xbox one x. Also i have the main hdmi 2.0 from the xbox one x to the tv.
So its like this:
Xbox One X > TV on hdmi 1 (with hdmi 2.0)
TV > Soundbar on hdmi 2 (arc to arc with hdmi 2.0)
Soundbar > Xbox One X (with hdmi 2.0)
I guess the hdmi from the Soundbar to the Xbox is irrelevant, but I did try at least.
Now i have dolby atmos, BUT when i activate that setting on the Xbox One X, i suddenly have no sound anymore. When I go into Dolby Access I can see promo videos with dolby atmos but I do not have sound. I have read that the problem is from Microsoft and it's going to get an update, thos who are in the inside program on Xbox say its already an update for them, but for the rest of the public not yet.
Adrian - Romania
I need help. I have the newest firmware and it still is not outputting dolby atmos anymore. I have a Samsung HW KS-850. It was working fine for about a week and now it has stopped. I know that dolby atmos isnt working because I dont have the blue LED on front lit up. Please advise, I have called xbox support and it isnt working. If i turn dolby atmos off then it outputs sound.
I am using the cables that came with the xbox and like I said it was working fine for about a week or too and just stopped one day