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Astronaut

hw-mm55 soundbar stuck in shop demo mode

I have a samsung hw-mm55 that is stuck in shop6 demo mode. How can I reset to factory defaults or get this out of demo mode. Looks like it may have been a shop store display or something before I bought it?

10 REPLIES 10
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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

With the power off, press and hold the volume down button (on the sound bar) until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.  

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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

It worked for me on my HW- M37   Thanks so much   I've worked on this for two weeks. FINALLY

joy 

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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode


@userBuOlsDgJK3 wrote:

With the power off, press and hold the volume down button (on the sound bar) until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.  



You absolute legend, I've been searching for  3 days to solve this on my HW-N950 Samsung support themselves even told me that only an engineer disable shop mode!! 

I love you x 

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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

Yes! You are a legend. I nearly threw my soundbar out of rage lol. Thank you so much

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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

Mine is a HW-M360 and turns on when plugged in and stay in HELLO. I can't hold the volume down off, because it turns on right after plugging it in to the electrical outlet. Help please!

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Samsung Moderator
Samsung Moderator

Re: hw-mm55 soundbar stuck in shop demo mode

On your HW-M360, try press and holding the Play/Pause button for 5 - 8 seconds.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

That doesnt work. It stays in HELLO. Thanks for your reply!


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Samsung Moderator
Samsung Moderator

Re: hw-mm55 soundbar stuck in shop demo mode

@userUPNx28C3ea In this case, we would recommend exchanging the unit with the retailer.

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Constellation

Re: hw-mm55 soundbar stuck in shop demo mode

Thank you. I think that is the only choice left.

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