Original topic:

hw-q60t shuts off

(Topic created on: 1/28/21 10:53 AM)
usertnNAvSg1T3
Constellation
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Home Theater

hello

i just bought Samsung HW-Q60T soundbar. its connected via bluetooth but after being on for about an hour the sound bar shut off completely. had to go up top sound bar to manually power it on. wouldnt start with remote.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Home Theater

I'm sorry to hear that, does this occur with the soundbar connected via HDMI? 


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useroDjvdqaaIz
Constellation
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Home Theater

Hello, i've got the same issue with the soundbar, even with the HDMI cable.

While im watching a movie, it suddenly turns off and the remote doesnt work anyfurther. so i have to reboot the soundbar manually. it's so annoying. 

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SamsungGill
Samsung Moderator
Samsung Moderator
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Home Theater

@useroDjvdqaaIz Have you tried replacing the batteries in the remote?

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useroDjvdqaaIz
Constellation
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Home Theater

It’s not about the remote. It works well when the soundbar is on. 
it’s about the soundbar which suddenly turns off, and does not answer until you unplug it. 

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