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hw-q67CT Sound Bar - Remote does not work out of the box

(Topic created: 12-12-2020 11:19 AM)
user0Q1WAmgkVH
Constellation
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Home Theater

Is there a trick to get the remote to connect?  I've tried using fresh batteries instead of the ones that it came with but I can't find any directions or tips for what to do if it doesn't just work.

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user0Q1WAmgkVH
Constellation
Options
Home Theater

I figured out it, I had the speaker oriented in the incorrect direction.  The diagram on the inside of the box indicating to lay the speaker down flat.  Once I did that, the remote worked just fine.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Home Theater

I'm sorry to hear that, do you by chance have this connected to a Samsung TV using an HDMI cable? 


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Solution
user0Q1WAmgkVH
Constellation
Options
Home Theater

I figured out it, I had the speaker oriented in the incorrect direction.  The diagram on the inside of the box indicating to lay the speaker down flat.  Once I did that, the remote worked just fine.

View solution in context

SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Home Theater

That's great to hear! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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