How to get a family hub Samsung refrigerator out of retail mode

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Constellation

How to get a family hub Samsung refrigerator out of retail mode

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?
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Constellation
Solution
Accepted by topic author userzmlrlCXZbU
‎11-17-2017 11:24 AM

Re: How to get a family hub Samsung refrigerator out of retail mode

Sorry, we just took the refridgerator back to the store. Thanks

6 REPLIES
Samsung Moderator

Re: How to get a family hub Samsung refrigerator out of retail mode

Could you provide the full model of the fridge?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Highlighted
Constellation
Solution
Accepted by topic author userzmlrlCXZbU
‎11-17-2017 11:24 AM

Re: How to get a family hub Samsung refrigerator out of retail mode

Sorry, we just took the refridgerator back to the store. Thanks

Constellation

Re: How to get a family hub Samsung refrigerator out of retail mode

We have the same issue.  Model RF22M9581SG.  Just had it delivered and can't get it out of Retail Mode.  What do we do?

Samsung Moderator

Re: How to get a family hub Samsung refrigerator out of retail mode

@Courtney P, thank you for that. If the fridge is displaying retail demonstration videos, please click on the link for the instructions on how to turn off Retail mode.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: How to get a family hub Samsung refrigerator out of retail mode

Followed the Left/Right pattern in the link but it didn't do anything.  Still in Retail Mode.

Samsung Moderator

Re: How to get a family hub Samsung refrigerator out of retail mode

@Courtney P, where was this unit purchased at? Have you reached out to the retailer regarding this issue?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.