How to get a family hub Samsung refrigerator out of retail mode

SOLVED
Constellation

How to get a family hub Samsung refrigerator out of retail mode

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Constellation
Solution
Accepted by topic author userzmlrlCXZbU
4 weeks ago

Re: How to get a family hub Samsung refrigerator out of retail mode

Sorry, we just took the refridgerator back to the store. Thanks

2 REPLIES
Samsung Moderator

Re: How to get a family hub Samsung refrigerator out of retail mode

Could you provide the full model of the fridge?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Highlighted
Constellation
Solution
Accepted by topic author userzmlrlCXZbU
4 weeks ago

Re: How to get a family hub Samsung refrigerator out of retail mode

Sorry, we just took the refridgerator back to the store. Thanks