Hi there, I can certainly understand your frustration with this. If you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, and any ticket numbers you have received, in your private message to help us assist you quicker.
So, I was directed here from my review at Home Depot. Now I'm directed to repeat myself in a DM to some vaguely referenced Moderator.
I paid the money, repaired the device. Still unhappy. I don't see any reason to send good money after bad and put more effort into getting Samsung to give two shakes. Give me some substantive motivation to exert more effort and spend more time on this project and maybe I will. Currently, based on what I've read so far, I'll just get a "so sorry, we can't don anything about it". That kind of response is not worth me spending any time at all on.
If Samsung cared, I'd not need to make the first **bleep**g move.
