Original topic:

2 Family Hub Fridges on same account- DOES NOT WORK

(Topic created: 05-05-2021 07:43 AM)
userFc36j7aQob
Constellation
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Kitchen and Family Hub

I just purchased my second Samsung Family Hub Fridge for our house ( first one we bought was for our cabin ) and I connected to the smart things app with no problem. I was able to assign it to our home and not the cabin as we have many Samsung products in each property.  HOWEVER when I connected to the family hub- it merged the 2 fridges and it is all messed up. there is no ability to separate the 2 different fridges on the same account. This is a horrible application design and I dont know why they did not create separate home accounts within the family hub. has anyone else encountered this and what did you do to resolve the problem? 

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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emailed at support@smartthings.com







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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