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05-05-2021 07:43 AM in
Kitchen and Family HubI just purchased my second Samsung Family Hub Fridge for our house ( first one we bought was for our cabin ) and I connected to the smart things app with no problem. I was able to assign it to our home and not the cabin as we have many Samsung products in each property. HOWEVER when I connected to the family hub- it merged the 2 fridges and it is all messed up. there is no ability to separate the 2 different fridges on the same account. This is a horrible application design and I dont know why they did not create separate home accounts within the family hub. has anyone else encountered this and what did you do to resolve the problem?
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05-05-2021 12:03 PM in
Kitchen and Family HubI recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emailed at support@smartthings.com
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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05-05-2021 12:03 PM in
Kitchen and Family HubI recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emailed at support@smartthings.com
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
