Original topic:

4-door bespoke refrigerator beverage center door does not stay open

(Topic created: 05-30-2023 11:01 AM)
nickneux
Constellation
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Kitchen and Family Hub

There have been several posts about this same issue and it seems like Samsung posts a "solution" to the problem, likes its own solution, and then closes the thread so that no one can comment that it is definitely not a solution.

  • The problem is with the left door with the beverage center
  • The problem is that the door does not stay open
  • The fridge is level
  • The doors are level

If you reply with a "solution" and don't allow me to respond, I will start blasting this on Twitter. Selling a $3000 refrigerator with a clear issue and attempting to brush it under the rug is not okay. Does this have a solution?

Other forum posts where Samsung is side-stepping this issue:
https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Bespoke-Refrigerator-Beverage-Center-Door...

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/4-door-flex-Refrigerator-Beverage-Center-...

13 Replies
skimania
Astronaut
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Kitchen and Family Hub

I also got a brand new fridge with the beverage center and am having this problem. I also just had a tech out to level the door and add a spacer, but it did not help. The door not staying open (both the whole door and just the exterior panel both have this issue) is a real pain when trying to use the fridge because you have to use one hand to hold the door at all times. This is unacceptable for an appliance at this price point. Lets start posting reviews on all the retailer websites that highlight this as an issue and let people know not to buy this fridge.

chestnuts
Constellation
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Kitchen and Family Hub

We just had our bespoke fridge delivered yesterday and we're having this same issue. 

chestnuts
Constellation
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Kitchen and Family Hub

Ended up being a leveling issue.  I had to add some spacers under the legs on the floor (on the right side) because our floor was so uneven.   Doors work great now. 

 

 

0 Likes
userj7IAqnhKwx
Constellation
Options
Kitchen and Family Hub

I put a level on the frig and it is perfectly level. So what you are saying is you have to unlevel your frig to compensate for the left door?

mcbostic
Constellation
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Kitchen and Family Hub

I'm having the exact same issue, fridge was delivered 7/12/23. I have tilted the fridge back a considerable amount using the leveling legs and I've gained nothing from that. This is VERY frustrating. 

userj7IAqnhKwx
Constellation
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Kitchen and Family Hub

We to just had this appliance delivered and have the same issue with the beverage door. So frustrating that a close to $4k frig has to have the door propped open with a measuring cup. And there does not seem to be a way to adjust this, like with the non-beverage door models.

bpo64truck
Astronaut
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Kitchen and Family Hub

Same here purchased in May 2023. Ignored it for a while but now I wished I would've called Samsung to alert them of my problem.  Well called last week.  The most inept person who was no help. This is crazy, so many people with the same problem.  I looked very closely and saw no adjustments.  This thing with snap rings for a solution is Not the problem.  It's OUT OF SQUARE, right? No clue what's next.

VandyUWW
Astronaut
Options
Kitchen and Family Hub

Issue 1 is there's no partial "catch" to keep the left door partially in place when fully opened. Issue #2 is the weight distribution is really really poor. Issue #3 is the door is literally not level on the vertical axis (think negative camber on a vehicle wheel) - the frame of the main fridge body is perfectly level while the door isn't. I spent 2 hours trying to make adjustments (even though the floor and fridge are perfectly level everywhere). The only "solution" was to insert the largest sized spacer into the left door and raise the front legs on both sides to the literal maximum height. Now the left door baaarely stays open IF the door is gently opened fully and momentarily held in place before letting go.  Really embarrassing execution on an otherwise excellent $4000 piece of equipment (including the utter lack of acknowledgement of it being an issue/assistance by Samsung).

MazurK
Constellation
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Kitchen and Family Hub
So, we have had the same issue since we got the fridge Dec. 2022. Husband and i have been hunting for solutions since then. My sister works for a call center contracted with Samsung, and all she had to offer is the door adjustment that samsung gave.
But, we fiddled with it a smidge and got the door to hold open when opened all the way. Its speed closing back has dropped, but it will still close itself if the door isn't opened fully.
So, in combo with sister's advice, here is what we did:
> Verify the fridge is completely off its wheels and on its feet. ("You'd be surprised, the amount of issues from that," she says)
> Verify fridge is level left to right, front to back, corner to corner as much as possible.
[Concern still present]
> Verify doors are adjusted to be level with the fridge as well as easily open and close, following the instructions listed in the owner's manual for the door adjustment.
[Concern still present]
> added two popsicle sticks under the left door support piece on the right-hand side of the black bracket. (Husband was fed up at this time, and was trying to run with the camber adjustment comparison mentioned above)
-- turn off screen.
-- Remove the top plastic cover from the fridge as if replacing the upper doors. Left door has a metal lever looking guy that holds down the black bracket. Remove.
-- Gently lift the left door slightly. Just a smidge, angled to the left, away from the fridge. Gently, now. Don't want to mess up the electrical or water connections. It's just the weight of the door, and maybe some double-sided tape there, so it is simple, and should lift easily. REC having a second set of hands, though, for stability.
-- place popsicle sticks under right hand side of bracket, where black bracket rests on fridge body. We used 2, stacked, before Husband took a step back, not wanting to accidentally **bleep** it up.
-- replace metal lever guy to hold down bracket to fridge body
> on bottom inside of left door, close to hinge where the supplied spacer would go, partially hidden by fridge door gasket, there is a 4mm Allen. Husband turned it to the left, almost as much as It would let him, about 1.5 to 2.5 rotations.
The door now mostly stays open as I mentioned above, though husband says it's into the point where the book states it may not seal properly.
We left the popsicle sticks under the bracket since they were there when the door stopped closing by itself. So, we're testing this out to see if it continues, and if the door seal is good.
Hope this helps, guys
(・ω・*)