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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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I see you've sent us a private message userFHb432ZNZL, I'll follow up with you there.


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Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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same issue with same model and compressor numbers. Bought less than two years ago. Is the best way to run the Samsung service gauntlet? This certainly sounds like a design flaw or manufacturing defect this should cover all owners for repair or replacement...
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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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@userNw89asnCgz: Could you send us a private message? http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Please get that to us as soon as you can.  


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userDdWLfv9G3U
Astronaut

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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I have the same fridge and our bins have started cracking and breaking. Not one but 3-4 bins at the same time. This is a defective model and Samsung refuses to provide any solution to it. Does anyone else have the same problem of cracking bins? 

 

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useryYO5uTrMh7
Constellation

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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I don’t have the same model, but several bins have cracked. 

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Highlighted
Nebula

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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@useryYO5uTrMh7

I understand your concern and would like to look into your issue for you.  You wrote you have cracked bins?  Can you please provide a more brief description of which bins are cracked.  Please provide me with your complete model code and serial number to the link below and I will look into your issue.

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uservFdNw6Stsf
Astronaut

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Hi, did you ever find out what the problem was or did you have you issue solved?  Your description of what lead up to the problem sounds identical to my mom's but the Samsung tech gave up, and said it was unserviceable.

4 year old fridge, ready to go to the curb.  Unless you found a solution?

Please let me know if you don't mind. Thanks, Mark.  <HIDDEN>

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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Could you send us a private message with any transaction numbers that you may have?  


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userjJ3mLkKwsV
Asteroid

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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 I don’t know what transaction numbers you’re asking for. I purchased the unit from Home Depot in November 2015.  In sometime around March/April 2017 the icemaker went out. I contacted Samsung and they said it was no longer in warranty so I used my home warranty company for the repair. They replaced the icemaker and it was fine.  This year, in late June, the refrigerator cabinet stopped cooling.  Once again we contacted Samsung and were told it was no longer in warranty but they could send someone out at our expense. They also couldn’t share with us any idea as to how much the repair would cost. We went with our home warranty company again and they sent out three different repairman who replaced the parts I mentioned with Samsung original  parts and the unit still did not work. At that point the home warranty company said it was unrepairable.  They gave us $2700 towards a new refrigerator which we used to purchase a $3000 LG unit. 

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