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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Please get that to us as soon as you can.  


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userK1IywDqag0
Constellation

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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how did you get them to do that, they have refused to give me anything except a replacement, which is the last think I want.
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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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@userK1IywDqag0: Could you send us a private message with any transaction numbers that we could look into?  http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservaAwSK3GDG
Asteroid

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Any resolution for this? Currently having same issue
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userBhxl2MMhYy
Constellation

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Does the RF263BEAESR/AA also use that type of refridgerant?  (if that is the right word)

Does anyone know?

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userOZFxhfTm2y
Astronaut

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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I have the same model number purchased in Feb of 2014 which stopped cooling in the fridge compartment as well.  We bought a small thermometer and noticed the fridge was not cooling below 55ºF.  Originally called Samsung and they setup an appointment with their service technician but the tech was going to charge us $200 just for the visit.  I wasn't sure if it was a sealed system so we had another more affordable technician come out.  He was a former Samsung tech.  He came in, told me the issue was the fridge compressor and didn't even charge me out of good conscience because he said it was unrepairable due to the fact it uses flammable R600a.  I am now going to have to go through the Samsung process to get the tech out here to basically tell Samsung the same thing I already know.

 

I've already had to purchase a new fridge (never model of the same fridge) because we've been without one for over a month.  The former Samsung tech told me that the newer Samsung fridges no longer use R600a because of this issue.

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Samsung Moderator
Samsung Moderator

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Would you happen to have a transaction number that we could look into?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservaAwSK3GDG
Asteroid

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Did they give you a refund??
I'm having the same issue and I'm so upset about it.
Please help!
[Redacted]

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userGk508NaoIv
Astronaut

Re: 4 door refrigerator RF32FMQDBSR/AA stopped cooling

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Did you get a refund? We are having the same problem. 

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