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A 3rd Cracked Glass top Model NE59M4310SS/AA

(Topic created on: 4/15/21 7:43 AM)
userNVypONnxZs
Constellation
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Kitchen and Family Hub

I am so happy to be part of this forum.    

We purchased the NE59M4310SS/AA glass cooktop with extra burners and functions for our forever home.    The unit went into place 07/25/19.

We have had to go through Customer Service twice for cracking of the top.  The last repair was 01/25/21.   Now it is starting to crack again over the same burner as the first two.  Enough is enough!   

Each time I reach out I get treated like I've done something wrong.   "Have you dropped something or was their impact?   That looks like you scratched it!"  And then the repairs are marked "Special acception.  One time repair courtesy."   I am tired of being treated like THIS for what is apparently a defect.   This issue has stolen hours from my life having to chase down resolution.   It has also stolen joy from me as I am afraid to even use my stove. 

I see others are having issues.  Thank God that finally I may be treated like the issue isn't mine.

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SamsungLarry
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Can I have your previous ticket number via private message? I would like to look into this for you







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SamsungLarry
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Kitchen and Family Hub

Can I have your previous ticket number via private message? I would like to look into this for you







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLarry
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Kitchen and Family Hub

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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