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Constellation

Auto-fill pitcher won’t fill

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Hi,

 

I bought a RF22R7351SR and the auto-fill was working perfectly. Since a couple of weeks ago, the auto fill and the refrigerator are not working as it should. First of all, it changes the configuration by itself. I have set to water, and it changes to infused water and it never fill completely the pitcher. I tried everything and it's not working properly.

 

Wait for help.

 

Thanks,

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Auto-fill pitcher won’t fill

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Some manuals may differ. Just to confirm: 

 

  • Make sure that there are no cracks or damages to the pitcher.
    • If any of the pieces are damaged, they will need to be replaced. Visit samsungparts.com for replacements.
  • Take off the cap and let the water drain
    • The cap is located at the bottom of the holder.
    • Even if you don't see any water visible in the compartment above, there may still be some in the drainage area that needs to come out. If your model doesn't have a rubber drain cap, then skip this step.
  • Here's a link with more information about the pitcher not filling: https://www.samsung.com/us/support/troubleshooting/TSG01201488/

 

 

 

 

If the above troubleshooting link didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. 

- If you're OUT of warranty, use the following link to locate a service center in your area:

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Auto-fill pitcher won’t fill

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Hello. To better assist you, what troubleshooting steps have you tried? Are you able to dispense water from the door?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Auto-fill pitcher won’t fill

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I have tried everything the manual shows(it's not much).  Yes, the water dispenser is working. The Auto fill kind of work. Right now I opened the door and the pitcher has only half-filled. And later it will have 3/4, but it's never complete.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Auto-fill pitcher won’t fill

JUMP TO SOLUTION

Some manuals may differ. Just to confirm: 

 

  • Make sure that there are no cracks or damages to the pitcher.
    • If any of the pieces are damaged, they will need to be replaced. Visit samsungparts.com for replacements.
  • Take off the cap and let the water drain
    • The cap is located at the bottom of the holder.
    • Even if you don't see any water visible in the compartment above, there may still be some in the drainage area that needs to come out. If your model doesn't have a rubber drain cap, then skip this step.
  • Here's a link with more information about the pitcher not filling: https://www.samsung.com/us/support/troubleshooting/TSG01201488/

 

 

 

 

If the above troubleshooting link didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. 

- If you're OUT of warranty, use the following link to locate a service center in your area:

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Auto-fill pitcher won’t fill

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There are no crakes or damaged parts in the pitcher.

The cap is off. No leaks or water al all.

I don't think it is a problem for someone to come here. I believe its something easy to do. The problem is that I don't find guidance to this problem at all.

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Constellation

Re: Auto fill wont complete the pitcher.

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Anyone that could help me?

Is there any way i could chat with a technician to try to solve my issue over the phone/chat?

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Constellation

Auto-fill pitcher won’t fill

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In Dec 2019 we purchased Samsung model RF28R6401SR/AA and the auto fill pitcher was a great feature. However since March 2020 the pitcher will not auto fill.

 

i have tried:

1. To reset the system by turning the auto fill off then back on

2. Remove the rubber cover to drain excess water (the auto fill indicator was not blinking but I figured I would give it a try).

3. Unplugged and replugged the fridge in.

4. Checked the water line and there are no links or build up.

 

Assistance would be greatly appreciated.

RF28R6301

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Samsung Moderator
Samsung Moderator

Re: Auto-fill pitcher won’t fill

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I would love to assist you with this. I just have a few questions. Have you noticed any cracks on the pitcher? Are you able to dispense water from the door? Make sure there is no moisture in the Autofill compartment. After that I would like for you to try the following steps:

 

  • Unlock the refrigerator's control panel.
  • Turn on the Auto Water Fill or Autofill Pitcher setting.
  • Close the door.

Wait about 5-10 mins and then open the door to see if the pitcher has water in it. If your pitcher still does not fill service is required.

 

Feel free to send me a private message with your serial number to proceed with service. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Auto-fill pitcher not filling

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I have a Samsung RF28R7351SR/AA refridgerator and now the auto fill pitcher works intermittently. Sometime when I turn off the auto fill and turn it back on it will start working again for a day or so. But now I cant get it to work at all.

 

I've checked the water line and have good pressure, and removed the cap below the pitcher holder and no water comes out. Im not sure what else to try.

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Asteroid

Refrigerator Auto Fill Pitcher Leaks

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AUTO-REFILL water pitcher leaks on the front rim when pouring water into a glass. The top of the pitcher is properly attached to the container but still leaks. Any solutions or any way to replace the water pitcher? We enjoy this auto-fill feature multiple times a day. 

 

Model # is RG28R7351SG.  

 

I contacted customer service and they want to send a tech to our house to look at it. There is nothing to look at. The pitcher is warped and leaks. No matter how much I adjust the gasket. 

 

We have only had this fridge a month! Please help!

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