Original topic:

Bespoke Refrigerator delivered with a cracked water filter cover

(Topic created: 09-14-2021 12:23 AM)
Members_w20hRzG
Astronaut
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Kitchen and Family Hub

My second $3,000 Bespoke refrigerator arrived apparently undamaged the second time. I'm building a new kitchen so it was several days until the unit was unwrapped and installed. The cover of the water filter, a small plastic part, was cracked. Upon calling Samsung service I was informed that a service tech could come to my house and order a new part but that because that part is not under warranty both the visit and the part could be my responsibility. Apparently if it was a drawer they could ship me a new one but the water filter cover was not able to be replaced.  Really this is Samsung customer care?

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1 Reply
Focr06
Galaxy
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Kitchen and Family Hub
Keep calling and ask for a supervisor. My friend had a similar situation, whatever broke on his fridge wasn't under warranty, but the fridge itself was under warranty which makes no sense.. Keep trying
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