I am having the same issues with a four-door refrigerator. The refrigerator is three years old. Contacted Samsung to find out about a repair and they could not help me. Even the paint, stratus gray has been discontinued. The refrigerator looks awful and is embarrassing. This refrigerator was advertised as black stainless steel, not as a cheap black film coating, applied to stainless steel. Very Disappointed and would be interested in joining a class action lawsuit.