Original topic:

Black stainless steel appliances

(Topic created on: 4/9/21 5:10 PM)
userSQEuT1pVfs
Astronaut
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Kitchen and Family Hub

Is there a class action for Samsung Black stainless steel appliances peeling? My appliances are peeling, im pretty disappointed considering the amount of money i spent. I cant believe how poor quality they are, Samsung should be ashamed of selling low quality products and ripping customers off, its unacceptable and they need to take responsibility.

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userdr3g7gYTkI
Astronaut
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Kitchen and Family Hub

We purchased the whole set:  stove, microwave, dishwasher, and refrigerator  a couple years ago and spent thousands to do so thinking Samsung was a great brand and had not only the cosmetic look we were looking for but the aspects of that coating that were wanted as well. We now have 4 items that are all peeling and not working in some fashion or another with Samsung not standing behind any of it. Fridge has peeling and now an icemaker that is malfunctioning, a dishwasher that doesn't wash on half of the bottom rack, big time peeling on the stove, and a microwave that has peeling around the handle and film over the buttons along with some of the buttons not always working everytime. Very disappointed and would be very interested in joining a suit as it has been a waste of money to not get what was advertised. 

Also, the peeling issue started well over a year ago and Samsung said it was not covered as it was just a cosmetic issue.

userpoEjQg9Api
Constellation
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Kitchen and Family Hub

omg..my stove and microwave is also peeling.  I paid so much for them.  Samsung won't do anything to replace them....  I regret so bad buying Samsung...My kitchen looks horrible also,

userp1tCkJLGB1
Astronaut
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Kitchen and Family Hub

NO QUALITY CONTROL! Day one was a problem with this 'Black' finish - I saw it was scratched off one of the doors of the fridge when it was delivered...The delivery guys took it right back out to the truck & said they would order me a new refrigerator - Worried & thinking fast I told them to send the plain 'Stainless' finish instead (& to change the Microwave that was still coming to 'Stainless' as well since it was not yet out of the warehouse).  I was stuck with the stove because ALREADY had it & used it. The finish on the stove is a joke as it scarred within weeks of being used (boiling water 'marked' it & made a cloudy circle) - It looks awful & I felt ripped off (my dream kitchen looked like garbage & had become a nightmare). When calling Samsung on it I found that there is NO Quality control/ NO warranty with this SUB PAR JUNK FINISH. BUYER BEWARE.  *Photo shows just one area of peeling - the damage is extensive on several areas of the stove. If there is a lawsuit count me in. 
ALSO A HUGE problem is the Icemaker is constantly freezing solid, jamming up & I have check it to unblock the glacier every day or it completely freezes the bin shut. From all the people writing with the exact same complaints I see that this Ice Maker had TERRIBLE STUPID ENGINEERING. BLACK 'FINISH' RUBS RIGHT OFF !BLACK 'FINISH' RUBS RIGHT OFF !

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user2Iqdjm7bOw
Astronaut
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Kitchen and Family Hub

How do safety remove?? Per recommendations of customers service they didn't buff out. My appliances are only 3 weeks old. I am really stressed and new to stainless steel.  I have waited 19 years for new appliances and paid good money.  Samsung won't stand by the product so I have to be satisfied with brand new scratched appliances that are not even paid for. 

Any help or advice on getting scratches out or support from Samsung?

userj7wDeu6jXt
Astronaut
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Kitchen and Family Hub

We just spent $497.54 on a new Ice Maker Unit and Labor for model: RF28JBEDBSG :(  Apparently, this is a very common issue for this refrigerator, and I would love to be re-imbursed for this money out of pocket.

We purchased this house in 2019 and it included this nearly new refrigerator.  The ice machine froze up like everyone is complaining about, and we just now got the funds together to get it fixed so we can have ice.  Having no ice in Hawaii is ridiculous!

On top of the the black stainless is chipping along the bottom of one of the French Doors which apparently cannot be fixed.

I will not be purchasing a Samsung refrigerator in the future.  Samsung needs to make it easy to make claims on these models, and stop pretending that it is not a failure on their part.

Kat 

 

 

 

useraXaDzzNbV1
Astronaut
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Kitchen and Family Hub

I too purchased the black stainless fridge and am heartbroken.  It looks just awful and is an embarrassment and should be for Samsung too.  Plastic shrink wrap is not an acceptable appliance cover.  Samsung should have taken the time to insure peeling would not happen.  I want a refund or replacement and will hop on the law suit bandwagon as soon as it happens.

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