Brand new refrigerator...ice maker makes ice but we have to manually dump it into the bin. Bwe have tried resetting and it then dumps and makes more but again does not dump the new ice. We have messed with the lever on the ice maker, removed bin and replaced, and turned off and back on the ice maker.
What is our next step?
What is the full model code of the refrigerator? Do you use the ice from the bottom freezer regularly? (This eliminates the possibility of it freezing up in the bucket.)
I have a Samsung French Door frig with the ice maker on the top. Had issues with the ice maker from the day it was installed. Samsung makes some great products, but from what I have seen, kitchen appliances are not among them.