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Original topic:

Bottom ice maker drops ice under drawers when open freezer

(Topic created: 10-16-2021 05:58 PM)
user8M5LVQi0Jc
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Kitchen and Family Hub

We have a Samsung refrigerator with a bottom ice maker. When we open the freezer drawer, ice falls from the ice maker into the floor of the fridge below the drawers. The drawers aren’t easy to remove which makes it difficult to remove the ice underneath. We have reset the ice maker and nothing helps. It’s like the ice container’s hole at the back is too large and the ice spills over. 

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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-o...

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-o...

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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