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mjlob72
Constellation

Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Just purchased this brand new French Door Refrigerator/Freezer.  The Fridge got cold like a champ.  However, after 2 hours with Energy Saver "off", the freezer won't budge from 55F.  Tried unplugging and replugging in after 30sec, no effect.  Tried putting on Power Freeze, no go.   Unplugged and let sit for 10 minutes (apparently "reset" for appliance), plugged back in, and put on Power Freeze, after 30 minutes - no change, still 55F.

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mjlob72
Constellation

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Chatted with Samsung.  They suggested cycling through the "Demo" mode, or cooling off mode.  That did the trick.

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9 REPLIES 9
mjlob72
Constellation

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Chatted with Samsung.  They suggested cycling through the "Demo" mode, or cooling off mode.  That did the trick.

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Muckquomp
Asteroid

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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What this means is, find out how to turn off the DEMO mode, and turn on NORMAL mode. 

 

Demo mode, is for the refrigerator on display, at the retail store, where you bought yours.  At the store, there is no need to keep interior cold. Cold tempretures increased electricity costs for the store owner/manager.  At your home, you want interior cold, and must turn off Demo mode.

 

Demo mode is actually, the OFF mode.  All lights work, but the cooling process is turned off.

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userJRcNtzmSzA
Constellation

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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How to turn the fridge demo mode off? Not cooling 

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userJRcNtzmSzA
Constellation

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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 How do you turn the fridge off demo mode 

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Samsung Moderator
Samsung Moderator

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Try holding the Freezer button, Energy Saver button, and the Fridge button for about 8 seconds. That should turn the fridge's demo mode off. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usersSje9rp4mO
Constellation

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Didn’t work

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Samsung Moderator
Samsung Moderator

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Is your unit not cooling?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Are you still needing assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userlTfHwMII0e
Astronaut

Re: Brand New RF28HFEDBSR French Door Refrigerator/Freezer - Freezer Not Cooling

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Hi, I have the same model refrigerator and my fridge/freezer are both not cooling. I wonder if somehow it's in demo mode? How do i check to see this. Both fridge and freezer won't go below 61 degrees. 

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