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user73Dra0ytWo
Constellation

Brand new refrigerator not freezing

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I bought a brand new Samsung refrigerator and the freezer does not work. It stayed at 54. I spoke to Samsung on the phone and they told me how to reset it. This didn’t fix the problem so Lowe’s replaced it with a second new fridge. This one is doing the same thing. Two brand new models not freezing. What’s up?

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Samsung Moderator
Samsung Moderator

Re: Brand new refrigerator not freezing

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I would be happy to look into this. Can you drop a private message here: http://bit.ly/2Kq3B5F with the full model and serial numbers of the refrigerator as well as if there are any error codes or blinking notices on the display? 

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Samsung Moderator
Samsung Moderator

Re: Brand new refrigerator not freezing

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I would be happy to look into this. Can you drop a private message here: http://bit.ly/2Kq3B5F with the full model and serial numbers of the refrigerator as well as if there are any error codes or blinking notices on the display? 

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userJw365pCIus
Astronaut

Re: Brand new refrigerator not freezing

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  1. I’ve learned the hard way that this is  commonplace with Samsung. I have an exchange sitting in my kitchen that was delivered yesterday. It has the same problem as the first. It is going back tomorrow! No more chances. I am furious. The fridge is working but the freezer does not cool. The first day the freezer temp stayed at 0 which was an improvement over the first fridge but today the temp is up to 40 per my freezer thermometer which I had to buy to verify the temp. The panel is malfunctioning.
  2. Samsung, please stop selling defective refrigerators. It not only is a horrible inconvenience/frustration but food is being wasted. 
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