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Broiler stopped working – Induction Range NE58H9970WS/AA

(Topic created on: 11/9/20 8:27 AM)
userC9Mx9F2yQF
Asteroid
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Kitchen and Family Hub

Our Samsung Induction Range — Model NE58H9970WS/AA — is only 5 years old. Approximately two or three weeks ago, our broiler stopped working.

 

From what research I’ve done, it sounds like it could be either the control panel, the element, faulty wiring, or perhaps the thermostat. I’ve checked the broiler element with a multimeter and it appears to have continuity. However, I didn’t actually disconnect it from the wiring, so I’m not sure if that would give a false reading.

 

Has anyone else had their oven broiler stop working? If so, what was needed to fix it?

Thank you in advance for any and all of your helpful comments.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Oh no!  This is something that would usually require service and I would be happy to look into this to see how we may be able to assist.  Could you send me a private message with your serial number?  http://bit.ly/2ihPL97.  


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userC9Mx9F2yQF
Asteroid
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Kitchen and Family Hub

Thank you for your offer to assist! I've sent you a PM as requested. Let me know if you need anything else from me.

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userC9Mx9F2yQF
Asteroid
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Kitchen and Family Hub

Thank you for helping me get this taken care of. You gave excellent customer service—I will continue to use and recommend the Samsung brand!

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