JUMP TO SOLUTION Solved

Original topic:

Broken induction range cooktop

(Topic created: 08-07-2021 05:44 PM)
userWkqrGBVMyR
Constellation
Options
Kitchen and Family Hub

Hi-

We have a Samsung Electric Induction range and this evening our cooktop cracked. My husband accidentally knocked over an olive oil bottle onto the surface, and it cracked above our largest burner. I know that this is an accident and not covered under our five year warranty, but would like to know how we can buy a replacement part and who should service the stove top.

Our year of purchase was 2017. It's a model # NE58H9970WS/AA and has a double oven option. 

Thank you for your help!

B DeVries

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungJam
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello there! We would suggest reaching out to our parts distributor J&J international at 800-627-4368. We suggest using an authorized service tech.  If would would like to provide your zip code via private message I can find ones in your area.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungJam
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello there! We would suggest reaching out to our parts distributor J&J international at 800-627-4368. We suggest using an authorized service tech.  If would would like to provide your zip code via private message I can find ones in your area.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

0 Likes
Reply