cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Cannot remove ice bucket

JUMP TO SOLUTION

I have Samsung (RF263BEAEBC) and ice bucket is stuck.

Please suggest how to get it free; tried pulling pushing for more than 2 hours. Bucket will not budge.

Please help!!!

Reply
Loading...
Highlighted
Constellation

Re: Cannot remove ice bucket

JUMP TO SOLUTION

Same issue here, model RF22K9381SR, four French door model. It stopped making ice a few months back, was frozen over. Fixed that, was okay making watery ice for a while. Now it stopped making ice again but this time the bucket is frozen in place and cannot be removed. Please help! How do I get a Samsung service tech to my residence for repairs? This is unacceptable for a top-of-the-line model refrigerator. 

Reply
Loading...
Highlighted
Constellation

Ice bucket stuck

JUMP TO SOLUTION

Hello, our ice master is stuck in the refrigerator. And It will not produce ice. I have tried the hairdryer to no avail. RF32FMQDBSR/AA 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Ice bucket stuck

JUMP TO SOLUTION

Hello!

 

Most ice buckets can be removed by pulling them straight out. Some models may need to be slightly lifted up before removing it. If you aren't sure how to remove it, look in your user manual to make sure you are removing it correctly.

 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

Another way to remove your ice bucket is to defrost the unit either by unplugging it or turning off from the breaker until you are able to remove it. Once you have it removed feel free to reset the ice maker by pushing the reset button on the right side of the ice maker. 

 

Once you have confirmed that you are removing the ice bucket correctly and that the filter has been changed recently or within the last 6 months you are welcome to send us a private message with the full model code and serial number. Sending us a private message will determine if your product is in warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Astronaut

Re: Ice bucket stuck

JUMP TO SOLUTION

I'm having an issue removing my ice maker. This seems to be a major flaw in the design. I've tried for the better part of 3 weeks to push up and pull out as instructed on the owners manual to no avail.

 

I've read your instructions provided and they do not help. This is a brand new refrigerator model number RF28R7351SG/AA.

 

Reply
Loading...
Highlighted
Astronaut

Re: Ice bucket stuck

JUMP TO SOLUTION

What  a joke, you bought a new refrigerator and that's the solution they recommend. It's a KNOWN DEFECTIVE DESIGN. 

ALL SAMSUNG UNITS WITH THIS KNOWN DEFECTIVE DESIGN SHOULD BE RECALLED.

 

 AND ALL NEW UNITS SHOULD NOT BE ALLOWED TO BE SOLD. 

Reply
Loading...
Highlighted
Constellation

Re: Ice bucket stuck

JUMP TO SOLUTION

Hi - I'm also having the same issue. Have tried to pull out the ice bucket many times to no avail. Could I please send a private message to resolve? I've tried pumping in hot water to melt whatever is blocking it too. No luck. 

Reply
Loading...
Highlighted
Constellation

Re: Ice bucket stuck

JUMP TO SOLUTION

I have just changed the water filter.  It was 6 months since I changed it.  Now I can't  remove the ice bucket and the ice machine is not making ice.  Model #RF25HMEDBSR/AA.  I do thankfully have an extended warranty seeing I have had this refrigerator serviced multiple times.  

Reply
Loading...
Highlighted
Constellation

Stuck Ice Bucket

JUMP TO SOLUTION

Our ice bucket on our Samsung RF23M8570SR has been stuck.  It absolutely won't budge and isn't making ice.  How do we fix it without damaging the ice bucket or ice maker components?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Stuck Ice Bucket

JUMP TO SOLUTION

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...