Cannot remove ice bucket

[userL2IMipjPND]

Our brand new refrigerator, in service for a month, has this issue. What causes the ice to form at the roof of the ice maker?

[SamsungLou]

@userL2IMipjPND    We are sorry to hear about this. Please send your full model and serial numbers to this link and we will look in to this.

[TG23]

Like everyone else here, my ice bucket froze up after only a few months of use.  I tried turning down the freezer and fridge  hoping that would melt the obviously ice clumps to no evail.  Tied turning off the ice maker and emptied all the ice i could through the door.  Now it won't even make ice.  I'm glad I'm finding this now as I was getting to remodel my kitchen and was  thinking about getting matching other appliances, not now. 

[userRTQxYIYWg0]

Did that fix the issue? Were you able to get it out after that? I'm having the same issue. I worked on this for 3 hours last night to no avail. It won't come out far enough to even get a blow dryer in there. I'm so frustrated!!!! 

[cathcam]

Add me to the list. Mine is a Model RF23HCEDBBC

I've wasted 3-hours on this. Chat support was useless, couldn't help. The online Troubleshooter was broken after step 2 all the click here links don't work.

[user61lNxvhO6G]

I can't remove the ice bucket also. ( Model #RF23J9011).   Purchased my refrigerator only 8 months ago.  I've tried the hair dryer heating for about 15 - 20 mins; tried pushing up and pulling out bucket; the bucket will only move about 1/4 inch out and won't budge any further.  I've used as much force as possible, but i don't want to break any plastic components. This seems hopeless.  Removing all the food and turning off power is my last resort.  This is a major inconvenience and if this is a regular occurrence, is unacceptable considering the amount of money I've spent on this purchase.

[SamsungJam · Accepted solution]

Oh no! Could you send us a private message with the serial number?  http://bit.ly/2ihPL97

[userM0PZ2NBeq9]

I’m having the same problem and from what I’ve read so is everyone that owns a Samsung!! Why don’t they do something about it!

[userOlIVvWslY5]

same  problem with our  "high  end"   refrigerator  RF30HBEDBSR/AA.  The  problem started  when  it was only a few months  old.  The  bucket  has been stuck since then  and  we  haven't  been able  to use  the  icemaker.  

[SamsungGill]

@userOlIVvWslY5 Please send us a private message if you would like for us to look into this for you: Link