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Constellation

Cannot remove ice bucket

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We had a model RF23HCEDBSR refrigerator delivered yesterday.  Tonight I tried to remove the ice bucket and it will not come out.  I followed the directions in the user manuel to no avail.  Any suggestions?

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Samsung Moderator
Samsung Moderator

Ice bucket stuck

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Hello!

 

Most ice buckets can be removed by pulling them straight out. Some models may need to be slightly lifted up before removing it. If you aren't sure how to remove it, look in your user manual to make sure you are removing it correctly.

 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

Another way to remove your ice bucket is to defrost the unit either by unplugging it or turning off from the breaker until you are able to remove it. Once you have it removed feel free to reset the ice maker by pushing the reset button on the right side of the ice maker. 

 

Once you have confirmed that you are removing the ice bucket correctly and that the filter has been changed recently or within the last 6 months you are welcome to send us a private message with the full model code and serial number. Sending us a private message will determine if your product is in warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


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Samsung Moderator
Samsung Moderator

Re: Cannot remove ice bucket

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Hi kb0588! Make sure that you're only pushing upwards on the front of the ice maker and then pulling out in order to remove the ice bucket.


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Astronaut

Re: Cannot remove ice bucket

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Have been pulling up and out for better part of hour wihtout success. Just returned from a month's vacation, so I'm guessing an ice clump is obstructing the removal. Do I need to shut down entire frig to melt this suspected clump?

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Honored Contributor

Re: Cannot remove ice bucket

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If there is indeed a ice clump blocking it, melting that clump will be your best bet. You can unplug the unit to do so, but then you risk food spoilage. There no real method that's recommended but I have seen people take a hair dryer to it. 


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Astronaut

Re: Cannot remove ice bucket

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Use of the hairdryer for 10 minutes worked for me to get cover off; than another 10 minutes to melt ice chunks in unit. Should probably check it ever so often (2-4 weeks?)

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Astronaut

Re: Cannot remove ice bucket

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Have to be careful with the hair dryer.  Pointed it in the bin for 10 seconds and warped the plastic such that it does not fit together anymore.  Likely to leak now.  New Ice maker on the way at what cost I don't want to know!

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Astronaut

Re: Cannot remove ice bucket

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I’m having same issue with ic maker not making ice and cannot remove ice bucket. Help please

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Asteroid

Re: Cannot remove ice bucket (RF23J9011SR)

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I am having the same problem with my RF23J9011SR which is less than 1.5 years old.  Six months ago I was able to remove the bin to empty it.  Now, the bin is obviously empty and no ice is being made. No matter how hard I try, the bin will NOT come out.

 

This is a ridiculous problem and appears to be a design flaw.  We have nother Samsung fridge bought in 2010. It has never had an ice problem and the bin is always easy to remove. (That one has a lever to remove the bin. The new one has no lever - just push up on the front of the bin and pull out, but that does not work).

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Asteroid

Re: Cannot remove ice bucket (RF23J9011SR) - Solved

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I solved the problem, which was due to a large frost/ice buildup on the bottom of the icemaker (which hangs above the ice bin).

 

After a number of attempts, pushing up and pulling out, and jiggling, the bin finally came out. It took more than 10 minutes with a hair dryer to melt all the ice buildup on the bottom of the icemaker. Bin went back in easily. Next morning I have ice again.

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Asteroid

Re: Cannot remove ice bucket (RF23J9011SR) - Solved

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The problem is caused by a flaw in a part. Samsung replaced the icemaker for me because of the flaw. Problem is gone.

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