Cannot remove ice bucket

[userfDhMfexi5L]

I had the ice tray stuck issue with my RF4287HARS.  I could pull it out about halfway, but then it seemed jammed.  I used a small mirror and found that there was a bunch of ice cubes stuck up on the top right side.  I was able to reach them and free them with my fingers.  The ice tray comes out normally now and I’m just waiting to see if the ice maker still works. I’ve had the ice maker go out before and had to replace it when one the plastic gears in the motor stripped out.  

[usermuOJxhHpQb]

I found this great video.

https://www.youtube.com/watch?v=jYlC0_U6rf0

[useraWGbWL55Ki]

I am having the same problem with my ice maker. I currently have refrigertor completely cleared out and am defrosting it. This is crazy. I haven't been able to make ice in over 6 months. There really should be something done on Samsungs part to fix this issue. 

[userHFCuzTYlUw]

My fridge is only 4 months old and I've already had this problem.  Hair dryer and a lot of beating on the side of the ice bucket finally worked.  Large clump of frozen ice was obstructing it.  I use my ice maker on a daily basis so this should not happen!  Wish I had heard about this problem prior to buying this expensive fridge.  

[userszcwGERYEf]

I am having the same issue...ice is not coming out of dispenser and I cannot open the ice tray/bucket.

[cbax17]

I’ve had the same issue twice in just over a year. Bad design and I haven’t seen a response from Samsung on this matter. I could get the bucket out about 1/4 inch so I used a blow dryer to melt the ice enough to allow me to remove the bucket. Ice that is in small block form caught in rotating blade as well around the actual unit. It’s not good to have a blower dryer around dripping water but no other way to get the bucket out with shutting off the entire frig to defrost. Also no way to remove the unit it self without the bucket out. Again bad design,

Samsung what are you doing about this design flaw that so many customer must deal with often. 

[SamsungMichelle]

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

[userKzI83eYv5a]

have posted on the forum about my Refridgerator, Model RF28JBEDBSR / AA   S/N <Hidden>.  It has stopped making ice and I am unable to get the ice maker open.  I have pushed it up as hard as possible, pulled until the refridgerator was on 2 legs.  Nothing works.  It is VERY frustrating.  Can you please assist.  

I have replied to your mailbox with my phone number. 

[usersWVMxH8tA8]

my ice maker was replace two days after i bought it now icnt remove ice bucket