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usertYQz5aiuyr
Astronaut

Re: Cannot remove ice bucket

Removing the ice bucket from our Samsung French-door refrigerator gives new meaning to the term “ice bucket challenge.”  After less than two years of ownership, our ice maker refused to dispense.  We determined there was a clump of ice clogging the thing up so we attempted to remove the ice bucket by pushing up on the front and pulling the thing out. 

 

Frozen.  (Well it’s ice, you dummy,” my wife demurred.)

 

After doing some on-line looking, we determined we needed to pull the refrigerator out from the wall, turn off the water at the supply (perfect time to vacuum up pet hair and locate a couple of lost Legos), turn the ice maker OFF, and wait… and wait… and wait.  Even coaxing with a hair dryer occasionally, it took the better part of four days for the block to melt.

 

Pushing up on the front of the icemaker briskly, and pulling the bucket forward, (all the time fearing I was going to bust off some piece of plastic) the box freed itself.  There still existed two pretty robust chunks of ice that had been hung up on the corkscrew that pushes cubes out.  They broke free from the bottom of the bucket without (thankfully) breaking the bucket itself.

 

Thirty seconds of wiping the thing dry and I reinserted the ice bucket into the fridge – all the time fretting about how much oomph it took to snap the thing back into place and, again, worrying about busting some exotic piece of plastic.

 

The manual – which does not mention that this type of service should be done every month or so – says that once the water is turned on after replacing the bucket, wait 24 hours and then dispense FOUR cubes of ice.  If that works, then wait another eight to fill a glass with ice.  (Good thing I take my whiskey neat.)

 

The recipe for ice is pretty basic.  I’ve been cooking ice since I was about six years old.  Were I to be in the market again, I would NOT purchase an ice-in-the-door unit.

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usercqDGHxM9mt
Constellation

Re: Cannot remove ice bucket

We have had the same issue over the past couple weeks with our model RF23HCEDTSR/AA Samsung fridge.  Fridge hasn’t made ice in weeks and we haven’t even had it 2 years yetSmiley Sad  I have spent a good 30 minutes trying to left up and pull the ice box out but it will only come out a couple inches. Soooo frustrating and the first fridge I have ever had this problem.  I really hate to have to pay some $100+ to come out and get the box out to have it yet again not come out. I sincerely doh t we will ever buy another appliance through them again. 

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useriSJSU7hvek
Constellation

Re: Cannot remove ice bucket

Ice maker turn off three days ago can’t remove ice tray . What more can I try ? I thank the tray is frozen!

 

 

 

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Re: Cannot remove ice bucket

Just checking in to see if you still needed assistance.  If so, please provide me with your complete model code and serial number.

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userziIqn8YJyO
Constellation

Re: Cannot remove ice bucket

I have been having this same problem since I purchased my refrigerator as well.  I first noticed the problem when the ice maker would periodically stop making ice.  Normally i was able to remove the ice bucket and clear a lot of frost and frozen water from the bottom of the ice maker and the unit would return to normal function, however the problem reappears about once per month.  I've spoken with Samsung support (phone) who instructed me to 'reset' the unit (which I do every time) however that isn't the problem as it still persists.  The past few times the bucket has been frozen in - I can only imagine the problem is an icecicle hanging from the unit is preventing the bucket from being removed.  I have a Model: RF28K9070SG with SN: <Hidden>.  Please help me get this fixed - my expectation isn't to have to remember to remove the tray each month and clear ice/frost from my ice maker and when I forget to have to be without ice for 3-4 days to let this thing thaw so I can remove the bucket.  Thank you.

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Samsung Moderator
Samsung Moderator

Re: Cannot remove ice bucket

@userziIqn8YJyO Please send us a Private Message with your contact phone number and place of purchase of the refrigerator? https://bit.ly/2mQxylV

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userJR5CSKQHQm
Astronaut

Re: Cannot remove ice bucket

Yes I need help this ice maker has not worked for 4 months hate that we spent all this money on what we thought would be a good unit. RF25HMED8WW 

 

i can can not remove the bucket to try to reset the unit. I believe that it has ice chunks preventing the release 

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Samsung Moderator
Samsung Moderator

Re: Cannot remove ice bucket

 

@userJR5CSKQHQm; Is there ice/frost blocking you from removing the ice bucket? If so, you may have to thaw the fridge a little so you can take the ice bucket out. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user1fUFw0tOgm
Constellation

Re: Cannot remove ice bucket

I was having this issue as well, first issue in 4 years of owning a samsung french door fridge. The ice maker stopped working, and could not remove the bucket. I turned off the ice maker last night. I could pull it out 1/4-1/2 inch, just enough to shove a hair dryer with a narrow nozzle attachment in. I put it on medium heat and high speed and moved it around so the plastic wouldn't get too hot. You can put your other hand under the ice maker and if the air coming out of there still feels cold, that means there is still ice inside. I did it in shifts over maybe an hour. I also ended up removing most items from the fridge to do this (good time for a cleanout and clean up), and the fridge temperature was up to +16C at one point. Once the box was removed I could see there was a large-ish chunk of ice that seemed to have formed and was the issue. Dried everything off and put it back in. If you can get it open a little bit, see if you can find a nozzle attachment for the hair dryer to stick in!

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usertx6ej5sKd9
Astronaut

Re: Cannot remove ice bucket

I have model RF22K938 which is only 2 years old. I cannot remove the ice bucket, I have bee trying for hours and can't move it. 

 

Can you help me?

 

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