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Asteroid

Centre element won’t light all the way around

 

can anyone provide some guidance on how to fix this? I've never used the element before. It's been cleaned a few times just when the stove gets cleaned anyways. 

thanks

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Samsung Moderator
Samsung Moderator

Re: Centre element won’t light all the way around

I'm sorry to hear that, on the stove itself the knob that you use to turn on the element should have two options on it if you turn it one way to the left or to the right it should light up all of it for high heat. 


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Asteroid

Re: Centre element won’t light all the way around

Unfortunately that has no effect on the element. It doesn't seem to ignite all the way around. Is it blocked perhaps? how do I clean it? 

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Samsung Moderator
Samsung Moderator

Re: Centre element won’t light all the way around

Can I have your full model number?


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Supernova

Re: Centre element won’t light all the way around

@userBNSjqAoegf what's your full model number for the range/stove?

 

https://www.samsung.com/us/home-appliances/ranges/gas/

 

Thie help article here has assistance for you possibly: https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-co...

 

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Asteroid

Re: Centre element won’t light all the way around

NX58H5650W

 

 

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Samsung Moderator
Samsung Moderator

Re: Centre element won’t light all the way around

  1. Confirm the burner head and cap are clean and positioned correctly.
  2. Make sure the orifice is not blocked by food or debris. If it is, use a pin or needle to clean it. Do not allow water or moisture of any kind to get in the orifice.
  3. Make sure not to turn the knob too quickly. Leave the knob on LITE until the burner ignites.
  4. If the burner still will not ignite, replace the burner head and cap.
  5. If the issue continues with a new burner head and cap, this will require service.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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Asteroid

Re: Centre element won’t light all the way around

image.jpg


repsonse to your steps
1- it is all one solid piece, I can't separate them

2- ive tried cleaning it with a pin, and a toothbrush. I've used soap and water as well as a baking soda as a non abrasive scrub to hopefully dislodge anything else. This is as clean as I can get it. Does it look blocked?

3- I've left the burner on LITE for about 30 seconds and it hasn't gotten any better. How long should I leave it to encourage ignition? I smell gas while doing it so I'm hesitant to leave it on too long?

4- how do I find the link to replace it if it comes to that?

 

thanks for your help

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Samsung Moderator
Samsung Moderator

Re: Centre element won’t light all the way around

You can find replacement parts at samsungparts.com, also you would only need to keep it on till it ignites. 


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Asteroid

Re: Centre element won’t light all the way around

Is there any other cleaning products that can be used on it to try to clean it? 

 

i just turned it on again now ans it lights quickly but now it goes less than 1/4 of the way around. 

i feel like it needs to be replaced unfortunately. 

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