I'm sorry to hear that, on the stove itself the knob that you use to turn on the element should have two options on it if you turn it one way to the left or to the right it should light up all of it for high heat.
Can I have your full model number?
@userBNSjqAoegf what's your full model number for the range/stove?
Thie help article here has assistance for you possibly: https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-co...
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If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
repsonse to your steps
1- it is all one solid piece, I can't separate them
2- ive tried cleaning it with a pin, and a toothbrush. I've used soap and water as well as a baking soda as a non abrasive scrub to hopefully dislodge anything else. This is as clean as I can get it. Does it look blocked?
3- I've left the burner on LITE for about 30 seconds and it hasn't gotten any better. How long should I leave it to encourage ignition? I smell gas while doing it so I'm hesitant to leave it on too long?
4- how do I find the link to replace it if it comes to that?
thanks for your help
You can find replacement parts at samsungparts.com, also you would only need to keep it on till it ignites.
Is there any other cleaning products that can be used on it to try to clean it?
i just turned it on again now ans it lights quickly but now it goes less than 1/4 of the way around.
i feel like it needs to be replaced unfortunately.