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Original topic:

Covers on dual ice bins won't let me access the ice

(Topic created: 05-18-2025 09:54 AM)
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PAST1
Constellation
Options
Kitchen and Family Hub

My RF23BB8600AP 4-door french fridge ice bin is stuck. Covers holding the ice don't seem to open to access the ice

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Welcome to the community PAST1!

I can definitely understand your concern here. The whole point of an icemaker is to get the ice. Let's try to alleviate some of the stress by trying this link.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Welcome to the community PAST1!

I can definitely understand your concern here. The whole point of an icemaker is to get the ice. Let's try to alleviate some of the stress by trying this link.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location