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Customer service is horrible

Customer service and  case managers promised me a reimbursement for the defective microwave oven I had fixed at their insistence. They promised on 3 separate occasions leading up to my submission of the bill from the service man . I have been lied to , hung up on , put on terminal hold and given excuse after excuse and have gotten no where in over a month . Don't be anything Samsung. They don't stand behind their junk .