Our dishwasher has never washed the bottom rack very well and now it has stopped washing completly. We sent an email shortly after we purchased it and now it is not washing the bottom rack at all and only sometimes the middle rack. I have this reference number if needed. Waterwall parts are still in warrenty but not labor. I tried to find someone local to repair it but there are none in my area. closest city would charge $175 just to look at it and $30 per hour for repair. I put an action camera in the dishwasher to see what is happening. The lower differter does not move correctly and it appears to not have very good pressure from the lower nozzles or middle rotating arm. I can send videos if needed. I just want it fixed as we spent over $600 for it. I can put the parts in my self if you send them. I just want it fixed.
Thank you for your assistancce. I have a very unhappy wife currently.
Here is the info from the email.
Customer reference number: 2159680456
Please quote your customer reference number when contacting Samsung
Email response ID: 2159680456
I have also made a few phone calls but do not have a record of these.
Thanks again for your assistance.
Look forward to hearing from you